Okay, so I ran into this snag with my Prolific account the other day, and I figured I’d share my experience, just in case anyone else is scratching their head over the “we were unable to verify your Prolific account” message.
It all started when I tried to log in as usual. I typed in my email, punched in my password, and bam! This annoying message popped up saying they couldn’t verify my account.
My first thought was, “What the heck?” I mean, I’ve been using Prolific for a while now, and I hadn’t changed anything. So, naturally, I double-checked my login details. Made sure I wasn’t accidentally hitting caps lock or something silly. Nope, everything was correct.
Troubleshooting Steps
- I tried the good old “turn it off and on again” trick. Restarted my computer, cleared my browser cache and cookies, the whole nine yards. Still no luck.
- Then, I remembered something about Prolific needing to verify your identity, so I went digging through my account settings. I checked my profile information, made sure everything was up-to-date and accurate.
- My phone number, Country, and everything else was updated.
Finally, I decided to reach out to Prolific’s support team. I found their contact form, and I explained my situation in detail. I told them, I typed I’ve been using and it’s been great, and I haven’t changed anything. What happened and how I can solve it?
It took a day or two, but they eventually got back to me. Turns out, there was a minor issue on their end with some account verifications. It was a waiting game
And then, I received another email from Prolific support team. After about two weeks, I was able to log in!
So, the lesson here is, if you ever encounter this verification issue, don’t panic. Double-check your info, try the basic troubleshooting steps, and if all else fails, contact support. They’re there to help, and they’ll get you sorted out eventually.
